Florida - Work From Home Technical Support

Subsidiary:	Teleperformance ASD
Location:	North Lauderdale, FL
Department:	Call Center Representative
Position Title:	Work From Home Technical Support
Report To:	Supervisor
Job Summary:	Assist customers with Technical support inquiries.
Duties/Responsibilities:	Work From Home Technical Support Service Representative interacts with customers and representatives from other lines of business to handle a variety of functions. This position is a work from home position; however applicants must live within driving distance from our facility because 6 weeks of training will be held on site. Representatives will provide assistance, perform account research, trouble shoot connectivity issues, assist with email issues, and answer questions regarding Speeds. Other questions and inquiries might arise also and representatives must be able to solve multiple complex issues as well as possibly make account changes requested by telephone, chat, email or a ticketing system. The position is a full time position.
Qualifications:	• At least 18 years of age • High School Diploma or Equivalency • NO Misdemeanors, NO Felonies • Must have a Clean & Quiet room. • Must own a 17” or larger monitor that supports a minimum resolution of 1024X768 or higher. (NO Laptop monitors, must be a separate monitor that can be connected to a company supplied minicomputer) • High-speed Internet connection via DSL, FiOS or Cable (Wireless is NOT accepted). You must have an open Ethernet port available, a router is preferred. Your internet connection must be of such quality to support a stable VPN connection. Minimum 3mb downstream/350k upstream required – You may be requested to perform & submit a speed test printout. • Phone line dedicated for work during shift hours, this line will be off the hook during your entire shift. • Voicemail & Call Waiting must be disabled by your phone provider. • Must live within driving distance to North Lauderdale, FL • At least one year of customer service experience • Strong problem solving skills with customer focus and effective communication • Must be able to work a 40 hour weekly schedule Apply Here!