I am currently hired with this company, which is Kelly Services. Their client is a popular Fortune 500 computer company that's is named after a fruit. (big guess who this is??)
The training is excellent so far! The trainers are a lot of fun and also professional at the same time. If you have any experience fixing your own software, music device or phone, or worked for a company doing this role, you should apply!
Pay starts at $9.15 per hour and there is an increase based on call quality. I don't know any more details about what we need to do to get the increase yet. I just know that I'll be trying my hardest to attain this goal!
A great bonus is that the company sends out equipment for you to use on the job. This IS NOT a gift, it must be returned if you quit or are terminated. So, all you really need to have is high speed internet, a POTS (plain old telephone service) phone line and a quiet background to work this job.
According to the Kelly Career Network website, they are taking applicants from the following states: AL, GA, TX, MI, MA, KY, FL, IN, NV, NM, WI, VA, PA, OR, OK, AZ, TN, OH and NM.
Here is the website with the job listings: Click here to apply for the Kelly - Technical Support/Help Desk Advisor Position
When you get to the site, scroll down to find your area. Proceed to the next page if you don't see your area on the first page.
Technical Support/Help Desk Advisor- Part Time
Familiar with tethering a mobile device to your computer to watch movies or play games online? Able to sync your music, videos, and photos, while performing the latest software updates? All about apps? ?
Then we want to speak with you! Kelly Services® is now hiring Technical Support Advisors in your area to work at home for a premier provider of computer hardware/software products. As a Technical Support Advisor you won’t just provide answers you, will provide an experience, and you will do it all from home!
In this position you will:
- Handle technical support questions for one of the most innovative and admired companies in the world
- Exercise multitasking skill as you manage multiple systems and applications
- Utilize P.A.I.R. concept—probe, analyze, isolate, and resolve—as a roadmap for troubleshooting problems and adjusting to the pace and technical level of the caller.
- Accurately log all interactions via the customer’s Contact Management System.
- Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.
While working at home, your schedule will be:
- Hours of operation are from 7:00AM and 12:30AM EST Monday- Friday and 9:00AM and 9:30PM EST Saturday and Sunday.
- Advisors must be available to work a full time schedule for the first 3-4 weeks of production. After this time advisors will be scheduled to work a part time schedule approximately 20-30 hours per week.
- Advisors will not receive their official schedule until after training.
- This position does require the availability to work on holidays and weekends
- Employees will be required to flex up to fulltime and may work up to 38 hours per week during peak times of the year. These hours can fall anywhere within the hours of operation. These timeframes fall between late December - January as well as June - July.
Training:
- Training will be three weeks
- The candidate must be available to train between the following times
o Monday-Friday from approximately 9:30AM-5:30PM EST
- Training is followed by a 1 week nesting period
You must be able to attend training everyday for the 4 weeks and nesting. No absences are allowed during this time.
For this job you must have:
- High school diploma or equivalent
- A proven track record of providing high-quality customer service
- Strong written, verbal, and organizational skills
- User-level knowledge of personal computers, cell phones, and popular software applications for some of the more popular technology products
- Experience troubleshooting common system problems, including problems with externally connected devices such as printers, external drives, or portable media players
- A passion to continually learn and develop
Cash-in on your passion
The user community you will be serving is fanatical about their computer system and its software applications—which span from simple to complex. If you share that passion for computer technology and products, then this is the job for you! Join our team and work with one of the strongest and most recognized computer brands in the world.
**Qualified candidates will be required to authorize a criminal background screen**
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