American Express Hiring Home Workers Direct!!

American Express has been using home workers for a few years now, but they always contracted through other outsourcing call centers.  Now the great news is that AmEx is hiring home workers directly!!

Current home workers for American Express report that they filled out an application on the American Express career site: Click here for AmEx job search   To see if American Express is currently hiring home workers, you must type "Work at Home" in the job search.  The job listing comes and goes as they hire for new training classes.  So don't be surprised if it's there one day and gone the next.   I suggest you have your resume ready and thinking cap on so when the position appears again you can JUMP ON IT!

If you get to apply you will need to fill out the application including all of the regular information like: work history, personal information, citizenship questions, etc.  Pretty standard.  Also be ready to upload your cover letter and resume.  Then you will be lead to an assessment.  Make sure you are ready for the assessment as they rely heavily on this for choosing candidates.

Some applicants report that they received a rejection letter the first or second time they applied.  What they  did and might work for you is to apply again using a different email address.  I'm not promising that this will work, but if you try again with the same email address you may get the rejection letter automatically since they are going off of your last assessment you took.  Using a new email will give you another chance to test.

Okay, one of the best parts about working from home for American Express is that they supply the equipment!  So that means that you don't have to use your personal home computer or have to go out and buy any new equipment, like the phone or headset.  This is a huge plus!  Employees also say that the trainers are very positive and give a very good feeling about the company.

This is a full time job including a full benefit package (can you say AWESOME!?)

Here is one of the more recent job listings:  (note that job number is old and will show as expired.  You must search for job on the AmEx site using "work at home")

HOME BASE SERVICE - Customer Care Professional-1201448

Description
Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customer service and interested in working for a world-class leader, we invite you to apply today for our home base service opportunity.

As a Home Base Customer Care Professional, you own all aspects of the customer relationship. Amex Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building.

In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues. As a Home Base Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the Cardmember, reinforcing benefits including cross selling relevant products and services.

At Amex, we invest in you! Recognized as one of the “world’s most admired companies,” You can earn an average of $16.57 per hour or more based upon prior work experience and performance on the job as an Amex Home Base Customer Care Professional(CCP). Our top performers can earn over $20 per hour!!

Our employees enjoy flexibility, a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals.

As a Home Base Service, Customer Care Professional you are provided with a unique and rewarding experience.
-Paid training in the comfort of your home (100% attendance required)
-Did you know the average American commutes 46 minutes each way to his/her job; spends well over $3.00 for a gallon of gas
-Spends over $300 annually for wear and tear on a vehicle
-Spends a minimum of $5-9 a day for meals
-Spends over $500 a year for work/office attire

Responsibilities include, but are not limited to:
- Deliver extraordinary customer care by responding to questions concerning customer accounts
- Exceed customer expectations by delivering solutions based on products and services tailored to Amex cardmembers
- Grow and nurture customer relationships on each and every call that result in measurable cardmember value
- Work independently in a home base environment while providing the highest level of customer service to Amex customers
- Document necessary account information
- Maintain acceptable performance standards, including effectiveness, efficiency and quality

Locations we are hiring in:
- Alabama
- Arkansas
- Arizona
- Colorado
- Connecticut
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maryland
- Michigan
- Minnesota
- Missouri
- Nebraska
- Nevada
- New Jersey
- New York
- North Carolina
- Oklahoma
- Oregon
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- Wisconsin
- Wyoming

American Express is an equal opportunity employer.
Requirements:
- Passion for serving customers with proactive solutions that grow relationships
- Proven exceptional listening and relationship building skills
- Effective and accurate decision-making skills
- Strong verbal communication skills including active listening
- Proficiency in keyboarding and navigating a windows environment
- Effective PC troubleshooting skills
- 4 year college degree or 4 years customer service experience
- Sound understanding of credit cards practices/terms

Preferred Qualifications:
- Successful experience in financial, insurance, banking or hospitality service industry is strongly preferred with a passion for building customer loyalty
- Demonstrated successful sales experience that is focused on the customer
- Experience preferred in providing service through a specific channel such as phone, email ,chat or previous work at home agent experience

Schedule Requirements:
- Schedules will be fixed and 40 hours weekly.
- Time off will be available/approved based on current call volume demands.

Additional System Requirements HBS customer care professionals are responsible for obtaining and having systems in place prior to start deadline:
- High Speed Internet with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
- Dedicated and separate analog landline phone (no VOIP- voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage, etc.)

Job: Operations
Primary Location: United States
Schedule: Full-time



If you work for American Express from home, please feel free to leave a comment about your experience.  Also, if you get hired as a result of my blog post please let me know!