A Few More Work At Home Job Leads!

More companies that may still be hiring.  I know Sedgwick CMS has a few job listings out.  Also, I have reviewed Sedgwick, so you can find the review in my blog's archives.

Sedgwick CMS:  Service Center Assistant: Click here to apply  Then put "work at home" in the Keywords area and choose Customer Service/Call Center from the Area of Interest drop down.

VIP Desk: (legit, but not reviewed) Brand Ambassador Service Magic Click here to apply  Click on your state if it is shown.  If your state is not shown they either don't hire in that state or just don't have any openings for your state at this time.

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WAHM First World Problems

Some work at home jobs require that you show up on webcam for a portion of training or for meetings.  I know that Kelly Services' Apple program has this requirement.  I also heard a rumor that American Express will be requiring their home agents to show up on webcam for training.

I have had to do this (I trained for the Apple program) and it was a bummer to have to "get ready" for a work at home job!  It was not a deal breaker, it just took away a little of the benefit of working from home and not having to get ready to be in front of people at work.

What are your experiences for showing up on webcam for a job (keep it clean, no adult industry jobs)?

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Many Work At Home Jobs Hiring Now! List of Companies

Many of the work at home companies I have blogged about in the past are currently hiring.  Please look in the archives of this blog for more information.  I also will post the application link for each company.

Pierce Eislen:  Spring Apartment Rent Surveys  http://rentsurvey.wordpress.com/spring-2012-rent-survey/

Alpine Access:  Different Clients, will send offers after application  http://www.alpineaccess.com/en/apply/

American Support: Usually cable customer service  http://jobs.americansupport.com/amer...representative

Userlytics: Website Testing (non-phone job!) http://www.userlytics.com/?page=becometester

Cloud 10: Customer Service  http://www.cloud10corp.com/careercenter/

Asurion: Customer Service http://www.asurionforce.com/apply_now.htm

Convergys: Sales and Customer Service http://www.convergysworkathome.com/

Sutherland: Several positions  https://www.sutherlandathome.com/Sutherland_At_Home_Current_Jobs.aspx

Sykes: Customer Service  https://workathomeassess-sykes-home.icims.com/jobs/1174/job?hub=12

As always, please let me know if you have any personal experience with these employers.  I love to hear back when people get hired from applying through my blog!  Also share this page with friends/family who are looking to work from home.  Thank you!

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Hiring Now! Flexible hours and No Sales!! Work at Home Job Opening

This job listing is called Political Telephone Independent Contractors. I know the ad says Phoenix, AZ, but you can actually work from anywhere in the United States.  Someone I know used to do this job in the Phoenix, AZ call center and said it was enjoyable and legit.  Like many other employers, Synergy Solutions has opened up this position to home workers.

Please read the job listing in full as it will answer many of your questions about requirements, pay, hours, etc.

To apply go to:  www.synergysolutionsinc.com

Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply. Providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.


Title: Political Telephone Independent Contractors
Date Posted: 2012-04-03
Location: Phoenix, AZ 
Description:
Synergy Solutions is looking for Independent Contractors to do political calling remotely from their homes. 

Work at Home Political Telephone Independent Contractors make outbound telephone calls on behalf of our Political clients. Calling is heavily scripted and consists mainly of verbatim delivery of predetermined messages and surveys to residences. Independent Contractors must have the necessary equipment, technology, and home-based working conditions to be considered for work. These requirements include but are not limited to: 

* Working Computer with sufficient RAM 
* High Speed Internet 
* Microsoft Windows or Vista 
* Quiet work environment free of distractions 

Shifts are flexible. Contractors will sign up for preferred shifts as work becomes available. Notification of available work will occur via email, text message, and/or telephone. 

Contractors will log into specified online software to carry out their work. Compensation is 25 cents per talk minute. The average Independent Contractor generally completes between 40 and 50 talk minutes per hour of work. Payment for services will be issued once per week to cover services rendered during the previous work week (Sunday through Saturday). Payment will occur via ACH transfer into the contractor's bank account of choice. Contractor will receive an email before the first scheduled payment with instructions for signing up for the payment schedule. 

Additional details will be provided in the Independent Contractor Agreement which will be executed upon approval for work. 

Sign up at www.synergysolutionsinc.com. Click on the red link at the top right of the website which says "Click here for Work at Home Opportunities". Then select "Remote / Home Office" for location, and click the Search button. Click on "Independent Contractor Political". This link will take you to our questionnaire which must be completed in order for us to determine if you qualify for work. 


Company: Synergy Solutions 
Contact person: Lisa Gibbons 
Contact information: lmgibbons@callsynergy.com (DO NOT APPLY VIA THIS E-MAIL ADDRESS)

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Low Stress, No Sales. I feel more relaxed just thinking about this job!

Re-posting this job for a friend.  It looks like they are hiring again.  Sometimes they take while to get back to people so don't worry if you don't hear from them immediately.


Apptical is now hiring for the position of Customer Service Representative.  


This job does not require any sales!  That is one of the best parts. Also, no customer service problems to resolve.  The job is mainly inbound calls from people giving medical information. Representatives read from a script and fill in the blanks on a form.  Low stress, no sales!

Apptical is a world-class service provider specializing in telephonic services. Since its origination in 1988, Apptical has consistently expanded its market coverage with new products and development to better serve its customer base. Apptical is a solution provider to markets nationally.

Due to the consistent growth of the company, Apptical seeks ambitious bi-lingual individuals willing to accept a challenging position in telephone inspections/telephone interviews.

•Experienced Telephone Interviewers

•Medical/Insurance Background

•Excellent Customer Service/Phone Skills

•Incentive Based Pay (Additional Skill Pay For Bi-lingual Interviewers)

•Evening and Weekend hours available

Apptical is proud of its low turnover rate, with most turnover resulting from promotion and growth.

Current Apptical employees say that the calls do not involve any sales (Yeah!) or customer service and this makes the job much less stressful in comparison to other phone jobs.

When applying for this job, if you are a match, you will be required to take several assessments to see if you are a good fit.  If you are a good fit, you will be contacted for an interview.

Training is intense in that there are many medical terms that must be memorized and pronounced correctly in order to do the job.  Representative say that when you learn the medical terms, the job becomes much easier.

Schedules are said to be set in stone so make sure you can work the hours that you agree to in the interview.  

Pay is said to be a set rate then there is an incentive for how many interviews you complete per hour.  One representative reported making an average of $14. per hour.

Current employees report that they are very happy with the job.  Some report that this is the best phone job they have had due to the low stress factor.

I applied to this position and took a few of the assessments but have not heard back from them for an interview yet.

Here's the link to apply (click on "register" once you get to the page):  APPLY HERE FOR APPTICAL CUSTOMER SERVICE POSITION  

When applying, you will have to register your email and make a password.  Be prepared to take a skill assessment.  Please report back and let us know how you did!

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Fun Temporary Job! Inbound At Home - Watch Video!

Teleflora is currently hiring Temporary help for Mother's Day.  These positions are only for the holiday they are hiring for.  In rare cases the company will keep workers on for the next holiday.  There is no guarantee that anyone will be kept on after the holiday (Mother's Day in this case).  Seems like later in the year, workers will get hired on and more will be asked to stay for the big Valentines Day holiday.

Selling flowers is a lot of fun.  I worked a temporary job with another flower company and I really enjoyed it.

Teleflora included a YouTube video at the end of the job posting.  I love it when employers add little extras and jazz up their job listings!

After applying, if you are accepted for the next step, you will receive an assessment test by email.  There is also a background check for this job since you will be dealing with payments.

Here is the job listing from the Teleflora careers website:

Work at Home - Consumer Sales Professional

Job Code :3292

Division :Teleflora

Location :Home-based/Telecommute

Job Type :Part Time

Career Level :Entry Level

Education :High School or equivalent

Category :Customer Support/Client Care

Job Description :

This is a Telecommute, Home Based, part time, seasonal position for the Mother's Day holiday.

Scope:Consumer Sales Professionals (CSPs) will use every customer contact to reinforce the Teleflora commitment to customer service which includes taking inbound customer sales and service calls for Teleflora Member Florists. CSPs should demonstrate the ability to work independently; meet established key performance indicators and resolve customer inquiries. Demonstrated ability to up-sell and cross-sell as well as ability to resolve conflict over the phone and resolve customer inquiries is required.
Primary Job Responsibilities:

• Become familiar with products that Teleflora and Teleflora florists sell.
• Meet/exceed the daily, weekly and monthly key performance indicator goals
• Establish a high level of rapport and trust with our customers
• Use every customer contact to reinforce the Teleflora commitment to customer service

Knowledge/Skills/Abilities:

• Excellent customer service, interpersonal and communication skills
• Excellent verbal and written skills including grammar and voice quality
• Demonstrates professional phone demeanor and attitude at all times
• Self-sufficient and dependable.
• Demonstrated ability to work independently in a virtual environment
• Flexible and resilient
• Active listening and attention to detail with the ability to multi-task in a fast-paced and changing environment
• Ability to identify, troubleshoot and resolve customer challenges
• Ability to handle conflict over the phone- win/win attitude
• Ability to problem solve and properly execute company/client policies while creating a positive customer experience
• Computer literate- the ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs
• Good typing and data entry skills
• Function comfortably in a performance-based environment with calls that are monitored, recorded and assessed. Call times and quality scores are an integral part of the position
• Previous telephone customer service experience is desirable
• Legally able to work in the United States
• High School Diploma or equivalent

Compensation:

• Training: Paid at your state’s minimum wage per hour (16 hours training)
• After Training: $8.00 per hour to $11 per hour with commission

Job Requirements :

Program Requirements:

• Due to fluctuation in call volume from the client, some flexibility may be required and schedules may vary on a weekly basis
• CSPs may show availability over and above their committed schedule as long as their commitment has been met on their committed shifts and days. CSPs may or may not be scheduled additional hours over the fixed schedule
• Missing a scheduled shift will require approval from the program management team. A copy of the adherence policy and reliability policy will be provided and is required to be agreed to prior to placement on this program
• CSPs should expect to be scheduled for work if a holiday falls on a required day of their shift

Home Office Requirements:
***Required before training begins:

• Computer must be ‘hard-wired’ to modem or router, no wireless connections.
• Corded Telephone headset with noise-canceling microphone that plugs into a corded landline telephone for production calls. Mute button and volume control required either on headset or phone

 ***Required before hire:

• High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
• Analog landline phone line (No cell phones, digital or VoIP, some cable companies ok)

Computer Requirements:

• We support Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7.
• In addition 2 GB RAM is required.

Working Conditions:

• Must be capable of working extended hours to meet company peaks.
• Holiday time off will be prohibited due to increased order volume.
• Fast-paced, solutions oriented office environment.

Why work at Teleflora? Check out this video: http://youtu.be/XqHxKe25_yM

Link to job listing: APPLY HERE!

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American Express Hiring Home Workers Direct!!

American Express has been using home workers for a few years now, but they always contracted through other outsourcing call centers.  Now the great news is that AmEx is hiring home workers directly!!

Current home workers for American Express report that they filled out an application on the American Express career site: Click here for AmEx job search   To see if American Express is currently hiring home workers, you must type "Work at Home" in the job search.  The job listing comes and goes as they hire for new training classes.  So don't be surprised if it's there one day and gone the next.   I suggest you have your resume ready and thinking cap on so when the position appears again you can JUMP ON IT!

If you get to apply you will need to fill out the application including all of the regular information like: work history, personal information, citizenship questions, etc.  Pretty standard.  Also be ready to upload your cover letter and resume.  Then you will be lead to an assessment.  Make sure you are ready for the assessment as they rely heavily on this for choosing candidates.

Some applicants report that they received a rejection letter the first or second time they applied.  What they  did and might work for you is to apply again using a different email address.  I'm not promising that this will work, but if you try again with the same email address you may get the rejection letter automatically since they are going off of your last assessment you took.  Using a new email will give you another chance to test.

Okay, one of the best parts about working from home for American Express is that they supply the equipment!  So that means that you don't have to use your personal home computer or have to go out and buy any new equipment, like the phone or headset.  This is a huge plus!  Employees also say that the trainers are very positive and give a very good feeling about the company.

This is a full time job including a full benefit package (can you say AWESOME!?)

Here is one of the more recent job listings:  (note that job number is old and will show as expired.  You must search for job on the AmEx site using "work at home")

HOME BASE SERVICE - Customer Care Professional-1201448

Description
Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customer service and interested in working for a world-class leader, we invite you to apply today for our home base service opportunity.

As a Home Base Customer Care Professional, you own all aspects of the customer relationship. Amex Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building.

In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues. As a Home Base Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the Cardmember, reinforcing benefits including cross selling relevant products and services.

At Amex, we invest in you! Recognized as one of the “world’s most admired companies,” You can earn an average of $16.57 per hour or more based upon prior work experience and performance on the job as an Amex Home Base Customer Care Professional(CCP). Our top performers can earn over $20 per hour!!

Our employees enjoy flexibility, a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals.

As a Home Base Service, Customer Care Professional you are provided with a unique and rewarding experience.
-Paid training in the comfort of your home (100% attendance required)
-Did you know the average American commutes 46 minutes each way to his/her job; spends well over $3.00 for a gallon of gas
-Spends over $300 annually for wear and tear on a vehicle
-Spends a minimum of $5-9 a day for meals
-Spends over $500 a year for work/office attire

Responsibilities include, but are not limited to:
- Deliver extraordinary customer care by responding to questions concerning customer accounts
- Exceed customer expectations by delivering solutions based on products and services tailored to Amex cardmembers
- Grow and nurture customer relationships on each and every call that result in measurable cardmember value
- Work independently in a home base environment while providing the highest level of customer service to Amex customers
- Document necessary account information
- Maintain acceptable performance standards, including effectiveness, efficiency and quality

Locations we are hiring in:
- Alabama
- Arkansas
- Arizona
- Colorado
- Connecticut
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maryland
- Michigan
- Minnesota
- Missouri
- Nebraska
- Nevada
- New Jersey
- New York
- North Carolina
- Oklahoma
- Oregon
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- Wisconsin
- Wyoming

American Express is an equal opportunity employer.
Requirements:
- Passion for serving customers with proactive solutions that grow relationships
- Proven exceptional listening and relationship building skills
- Effective and accurate decision-making skills
- Strong verbal communication skills including active listening
- Proficiency in keyboarding and navigating a windows environment
- Effective PC troubleshooting skills
- 4 year college degree or 4 years customer service experience
- Sound understanding of credit cards practices/terms

Preferred Qualifications:
- Successful experience in financial, insurance, banking or hospitality service industry is strongly preferred with a passion for building customer loyalty
- Demonstrated successful sales experience that is focused on the customer
- Experience preferred in providing service through a specific channel such as phone, email ,chat or previous work at home agent experience

Schedule Requirements:
- Schedules will be fixed and 40 hours weekly.
- Time off will be available/approved based on current call volume demands.

Additional System Requirements HBS customer care professionals are responsible for obtaining and having systems in place prior to start deadline:
- High Speed Internet with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
- Dedicated and separate analog landline phone (no VOIP- voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage, etc.)

Job: Operations
Primary Location: United States
Schedule: Full-time



If you work for American Express from home, please feel free to leave a comment about your experience.  Also, if you get hired as a result of my blog post please let me know!

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1800flowers Hiring Temporary Workers for Mother's Day!

1800flowers is once again hiring temporary workers for the busy Mother's Day season!

From what I understand, workers are hired and trained for the time leading up to Mother's Day then employment ends immediately after Mother's Day.  

This is a work at home position.  If you read the job description below they spell out everything your office needs to have in order to apply for this position.

Here is the link to the job listing on the 1800flowers employment site: Customer Service - Temporary Work from Home Opportunity

If you don't see the job listing right away, just scroll down the page and it will be the last job listing on the page (at least it was at time of this blog post).

Customer Service - Temporary Work from Home Opportunity

Summary

1-800-FLOWERS.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

Qualifications

Successful candidates will meet the following qualifications:

• Must be a resident and live in the following states Arizona, Delaware, Florida, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Oregon and Texas.
• Highly PC literate and have their own PC with a reliable high-speed Internet connection
• Ability to type 35 words per minute is essential
• Prior call center experience strongly preferred
• Applicants must be 18 years of age or older and have a high school diploma or GED to apply
• Strong written and verbal communication skills required. Fundamental math skills required
• Strong sales skills
• Highly motivated and Dependable

Hardware, Software, Workstation Specifications: Minimum Requirements

• Internet Connection:
  • o Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
  • Minimum up load speed: 500 kbps
  • Minimum download speed: 1.5 mbps
• Computer Hardware:
  • 1.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor)
  • 1 GB of RAM
  • Sound card with speakers
  • 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
• Computer Software:
  • Windows XP Vista Operating or Windows7 system
  • Internet Explorer 6.0 or above
  • Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
  • Antivirus Software: Valid software with current and updated virus definitions.
• Telephone Requirement:
  • Primary dedicated telephonic line with the ability to disable features such as call waiting, forwarding, etc. Cellular/Wireless phones are NOT permitted.
  • Digital Telephones & VoIP Telephones are permitted as your primary or alternate phone lines, services such as Skype, Google Voice, etc. Voice services such as Magic Jack that connect through a USB port are NOT permitted.
• Headsets Requirement:
  • USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
  • If a land based telephone line is used, a compatible corded telephone with headset capability will be required . This must be a corded traditional telephone. No cordless/wireless telephone handsets allowed. Please note you will need both a USB headset to connect to the 1800Flowers Voice service and a separate headset for your land based personal telephone.
  • If a Digital Telephone or VoIP Telephone is selected as your Primary phone line, only one USB Headset will be required since it may be used for both the 1800Flowers Voice Service as well as the Personal Telephone.
  • AIM: Free download available at www.aim.com
  • A personal email account with a professional user name.
• Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
• Battery Backup: UPS/Battery Power Supply including surge
• Your workstation must be in a private, quiet area away from others in your residence and background noise

Apply here: Customer Service - Temporary Work from Home Opportunity


Good luck!  Please let me know if you get hired with this company.  Feel free to leave a comment about your experience.

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