Now Hiring! Work At Home Technical Support

Convergys is currently hiring:

 Technical Support & Problem Res Rep II -Work At Home

In this position you will be using your own equipment, so please make sure that you read the entire job listing before applying.

I do not know the pay per hour for this position.  I do know that they are a legitimate work from home employer.

Job Description 

Technical Support & Problem Res Rep II - Work at Home: 101432 Job : Home Agent (HA) Primary Location :United States-Kentucky-Kentucky - @Home () Other Locations : United States-Mississippi-Mississippi - @Home, United States-Florida-Florida - @Home, United States-Oklahoma-Oklahoma - @Home, United States-North Dakota-North Dakota - @Home, United States-Pennsylvania-Pennsylvania - @Home, United States-Wyoming-Wyoming - @Home, United States-Nebraska-Nebraska - @Home, United States-New Mexico-New Mexico - @Home, United States-Utah-Utah - @Home, United States-Michigan-Michigan - @Home, United States-Virginia-Virginia - @Home, United States-Louisiana-Louisiana - @Home, United States-Wisconsin-Wisconsin - @Home, United States-Ohio-Ohio - @Home, United States-Michigan-Michigan -- @Home, United States-Idaho-Idaho - @Home, United States-Arizona-Arizona - @Home, United States-North Carolina-North Carolina - @Home, United States-Montana-Montana - @Home, United States-Indiana-Indiana - @Home, United States-Texas-Texas - @Home, United States-Colorado-Colorado - @Home, United States-Iowa-Iowa - @Home, United States-South Carolina-South Carolina - @Home, United States-Georgia-Georgia - @Home, United States-West Virginia-West Virginia - @Home, United States-Alabama-Alabama - @Home, United States-New York-New York - @Home, United States-Minnesota-Minnesota - @Home, United States-Missouri-Missouri - @Home, United States-Tennessee-Tennessee - @Home, United States-Kansas-Kansas - @Home Schedule : Full-time Description  WORK AT HOME TECHNICAL SUPPORT REPRESENTATIVE: Provides technical troubleshooting assistance to customers via inbound calls for the purpose of resolving customer issues. Receives inbound calls of a technical troubleshooting nature, in a contact center/work at home environment to independently resolve customer complaints, concerns and inquiries with regard to services such as Wireless/Cell Phone Service, Cable TV Service, Satellite TV Service, Internet Service, and/or Home Phone Service. SALES (passive – order taking - or actively selling products and services) is a requirement of the position. In addition, agents will verify and update customer records, process customer orders and sales, and handle miscellaneous customer service and billing related inquiries. Principal Duties & Responsibilities • Provide customers with technical troubleshooting assistance on product usage. • Greet customers and listen attentively to customer needs and concerns; demonstrate empathy. • Ask open ended questions to identify needs of the customer. • Navigate through computer systems to access customer information and troubleshooting procedures and to document calls accurately. Use decision-support tools to answer questions. • Strive for first contact resolution. • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. • Confirm customer understanding of the solution and provide additional customer education as needed. •Identify and offer additional products and services to meet customer’s needs. Maintain a broad knowledge of client products and services. • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Participate in activities designed to improve customer satisfaction and business performance. Technical Requirements • A home office environment that is quiet and free from distraction. • A PC that meets the requirements of the Home Agent platform. PC must have a vendor manufactured date less than six years in age. (Example: If today’s date is 1/1/2012, the PC manufacture date should be no older than 1/1/2006). You will be able to test your PC during the online application process. • 3.0 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor running at a clock speed of 3.0 GHZ) • 2 GB RAM • High speed Internet access (DSL or Cable only). • An Internet Service Provider that Supplies 2 or more IP addresses OR an Internet Service Provider that supplies 1 IP address and is connected to a router. • USB headset with a built-in digital signal processor and a specified 8 GB flashdrive will be required upon employment. • A telephone with a mute button to be utilized during training, team meetings, and individual coaching and technical support sessions. • Power Bar/Surge Protector that is UL 1449 Recognized – This will assist in protecting equipment plugged into the power bar, in the event of an electrical storm or power surge. Additional Requirements • High school diploma or equivalent experience • Minimum six months of customer troubleshooting and/or call-center experience preferred. • Basic sales skills which include active listening, rapport building, conversational probing for needs, recommending and presenting, closing, and overcoming objectives. • Basic customer service skills and abilities to adapt to customer situations which include use of soft skills, express empathy, express willingness to help and take ownership, and first-call resolution. • Proficient computer skills, including experience operating within a Windows environment and Internet navigation skills. • Ability to perform light hand activity work at a computer/telephone station in a home office environment. • Ability to communicate in a clear and effective manner, both verbally and in writing. • Ability to work a varying shift schedule and/or overtime as required. Click Here to Apply - Convergys Technical Support

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$14.80 per hr Work At Home Phoenix, AZ Area Only

Enterprise is hiring Escalation Support Trainees to work from home.

$14.80 per hour is the starting rate for this position.  The job listing states that the applicant must be an Arizona resident living in the Phoenix metro area.  Also, training is 6 week virtual training, meaning training is at home.

This position also requires that you use your own equipment.  Take a look at the Work From Home Technical Requirements in the job listing.

Excellent opportunity for the right candidate!

Work From Home - Escalation Support Trainee

The Contact Center for Enterprise Holdings, EAN Services, LLC currently has openings for Work from Home Escalation Support Trainees . Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. The Contact Center provides support to all three brands and their business operations. As a Work from Home Escalation Support Trainee, you will be responsible for providing excellent customer service support to both internal and external customers with questions related to rentals in addition to escalated situations. You will field customer assistance calls related to a variety of escalated requests, including researching reservations, communicating branch policies, processing special requests, and handling roadside assistance calls. 

We are looking for individuals who thrive on a challenge and truly want to provide services that exceed the expectations of each and every one of our customers. Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes. 

• Must be an Arizona resident living in the Phoenix metro area
• Must be available for a 6 week virtual training class (Monday - Friday, 9a-6p)
• The position requires working flexible schedules that may include afternoon and/or evening hours, with both weekend days required
• The starting pay for this position is $14.80/hour

• Provide exceptional customer service and communicate information effectively to internal and external customers
• Complete Escalation Support training and assist with handling customer concerns and escalated calls from customers
• Become an expert in all systems, applications, policies, and the vehicle rental process for each brand of the company
• Provide timely and accurate information reflecting a customer-oriented image for the company
• Use experience to identify customer needs and handle accordingly, including proper documentation
• Adapt to the needs of individual callers by offering options/suggestions to meet their needs
• Meet or exceed all defined performance criteria and knowledge testing
• Provide support/mentoring/training to other contact center representatives
• Adhere to shift assignments in a 24 hour/7 day operation
• Maintain Enterprise Holdings standards for appearance, professionalism, and dependability

Knowledge/Skills/Abilities:

• Ability to remain resilient, project patience and empathy, and provide excellent customer service when dealing with stressful situations
• Increased level of problem-solving and decision-making skills
• Ability to draft professional correspondence through email
• Ability to utilize multiple computer programs at the same time
• Exhibit professional, courteous and friendly behavior
• Ability to probe for additional information in a professional manner
• Attention to detail and ability to focus on current task with office distractions
• Ability to work under minimal supervision
• Accurate typing and data-entry skills
• Bachelors degree required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old
• Minimum 1 year of continuous work experience at the same employer
• Minimum 1 year customer service experience; previous customer/escalation support experience preferred
• Must have basic computer navigation skills and knowledge of Microsoft Office Applications
• Must have the ability to meet PC and Internet requirements
• Must be able to work 40 hours per week
• Must be able to work a flexible schedule including day and/or evening hours
• Apart from religious observation, must be able to work both weekend days (Saturday & Sunday)

Work From Home Requirements:

• Must be an Arizona resident living in the Phoenix metropolitan area
• Have permanent residence with a defined working space that is clean, ventilated and quiet
• Working space with working smoke detector, fire extinguisher, and first aid kit

Work From Home Technical Requirements:

• Computer (PC, no Mac)
• Computer USB Headset with Microphone or PC speakers and microphone
• High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements)
• Minimum up load speed of 1000 kbps (1.0 mbps)
• Minimum down load speed of 3000 kbps (3.0 mbps)
• Use of wireless and WiFi 'air cards' is prohibited

Click Here to Apply for Work From Home - Escalation Support Trainee

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$15.73 + per hour American Express Work At Home

American Express has been using home workers for a few years now, but they always contracted through other outsourcing call centers.  Now the great news is that AmEx is hiring home workers directly!!

Current home workers for American Express report that they filled out an application on the American Express career site: Click here for AmEx job search   To see if American Express is currently hiring home workers, you must type "Home Based Servicing" in the job search. **

**The job listing comes and goes as they hire for new training classes.  So don't be surprised if it's there one day and gone the next.   I suggest you have your resume ready and thinking cap on so when the position appears again you can JUMP ON IT!**

If you get to apply you will need to fill out the application including all of the regular information like: work history, personal information, citizenship questions, etc.  Pretty standard.  Also be ready to upload your cover letter and resume.  Then you will be lead to an assessment.  Make sure you are ready for the assessment as they rely heavily on this for choosing candidates.

Some applicants report that they received a rejection letter the first or second time they applied.  Many employees report that they applied many times before being called for an interview.  Don't give up!!

Okay, one of the best parts about working from home for American Express is that they supply the equipment!  So that means that you don't have to use your personal home computer or have to go out and buy any new equipment, like the phone or headset.  This is a huge plus!  Employees also say that the trainers are very positive and give a very good feeling about the company.

This is a full time job including a full benefit package (can you say AWESOME!?)

Here is one of the more recent job listings:  (note that job number is old and will show as expired.  You must search for job on the AmEx site using "work at home")

Click here to apply

HOME BASED SERVICING - Customer Care Professional Job

Apply now »

Date: Oct 15, 2012

Location: United States

HOME BASED SERVICING - Customer Care Professional-1214058

Description
Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customer service and interested in working for a world-class leader, we invite you to apply today for our Home Based Service (HBS) opportunity.

As a Home Based Service, Customer Care Professional (CCP) you are provided with a unique and rewarding experience. You own all aspects of the customer relationship. American Express Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building. You will ensure extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues.

Being part of such a dynamic team you will continue to add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the Cardmember, reinforcing benefits including cross selling relevant products and services.

At American Express, we invest in you! Recognized as one of the “world’s most admired companies,” in this role the minimum starting rate is $15.73 per hour or more based upon prior work experience and performance on the job as an American Express Home Based Customer Care Professional. Our top performers earn over $20 per hour (rate includes base salary plus incentive dollars)!! Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Paid training in the comfort of your home (100% attendance required). Additionally, our career path planning and continuing education will help you achieve your professional goals.

Responsibilities include, but are not limited to:
- Deliver extraordinary customer care by responding to customer questions and concerns in a polite, courteous and professional manner at all times
- Grow and nurture customer relationships that create measurable value by delivering tailored solutions that are based on the customer’s needs
- Work independently in a home based environment while providing the highest level of customer service to American Express customers
- Able to review and navigate multiple screens in order to efficiently resolve customer needs
- Meet high performance goals which include driving customer satisfaction, efficiency, and quality

American Express is an equal opportunity employer.
Requirements:
- 4 year college degree or 4 years of customer service experience
- Passion for serving customers with proactive solutions that grow relationships
- Proven exceptional listening and relationship building skills
- Effective and accurate decision-making skills
- Strong verbal communication skills including active listening
- Proficiency in keyboarding and navigating a windows environment
- Effective PC troubleshooting skills

Preferred Qualifications:
- Experience working from a home office as part of a virtual team
- Sound understanding of credit card practices/terms
- Experience working in a hospitality, financial, insurance, or banking service industry with a passion for building customer loyalty
- Demonstrated successful sales experience that is oriented to the customer’s needs
- Experience providing service through a specific channel such as phone, email, chat or previous work at home agent experience

Schedule Requirements:We are seeking candidates who are flexible to service our Cardmembers in an operating environment open 24 hours per day 7 days per week
- Schedules will be fixed and 40 hours weekly
- Weekly work schedule may include day/evening/overnight shifts
- Weekend shifts are required
- Time off will be available/approved based on current call volume demands

Additional System Requirements:

Our Customer Care Professionals are responsible for obtaining and having systems in place prior to start deadline:
- Dedicated High Speed Internet line with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed). High Speed dedicated lines (personal use is prohibited during business hours)
- Business class service preferred where available
- Dedicated and separate analog landline phone (no VOIP – voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage, etc.). Modem preferred (vs. a wall jack) where available. (personal use is prohibited during business hours)

Locations we are currently hiring in:

Alabama , Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Job: Operations
Primary Location: United States
Schedule: Full-time

Job Segments: Credit, Customer Service, Finance, Network, Technology, Telecom, Telecommunications

Click Here to Apply

Wait a minute!  Before you apply, make sure you are awake and have your coffee!  The test will is challenging and you need all your energy! 

Best of luck to all who apply!  Please come back and comment here and on my Facebook page if you get to the interview stage or if you get hired!

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Need Christmas Money? - Part Time - Easy Phone Job

Start filling your Christmas Piggy Bank

while working from home in your pajamas! 

(or sweats and a Snuggi if you are me)

Work from home and save money on gas,

lunches and uniforms.  Avoid getting mobbed

on Black Friday at your second job

at the mall!

Maritz needs to hire 30 people as Research Interviewers!

Workers report that this is an easy job and the

company is enjoyable to work for.

Best of luck and please comment if you 

get hired!

Maritz Research conducts consumer research studies by phone. We represent major corporations in industries like automotive, financial and telecommunications.
We are an outbound call center with At-Home interviewers sitting at workstations that have a computer, headset and telephone. Survey questions are read from the computers exactly as they are written. Customer responses are generally keyed into the computer using numeric keys or the mouse. For Quality and Training purposes all calls are recorded.
Interviewers must have a telephone landline, and the Maritz equipment (dialer) will call the employee's home phone line and dial the numbers for the employee. So there is never any long distance or local charges as a result of doing this job from home.

Interviewers must follow directions, procedures and instructions exactly in order to assure the quality and consistency of every survey. Interviewers must also use their time effectively in order to meet the quality and production standards and miss minimal time off from their schedule.

Qualification Requirements:
Good reading skills - high school reading level
Ability to speak English in a clear manner that assures customer understanding
Ability to explicitly follow verbal and written instructions
Ability to maintain a friendly and professional rapport with customers
High tolerance for repetitive tasks
Self-motivation to achieve production and quality goals
Excellent Attendance
Equipment and Work Station Requirements:
Broadband connection to the internet- Cannot be a dial up.
PC with Microsoft 2000 & Internet Explorer Version 5.0 or better-must be in good working order at all times.
Landline connection telephone line-must be in good working order at all times.
Active e-mail account
Workstation must be secure and private
Workstation must be safe
Workstation must be quiet and free of background noise
Other things to consider:
Must not be caring for children while working at home
Must maintain client confidentiality at all times
Must follow company policies and procedures at all times
Must provide a photo of work station if selected
Training:
Maritz Research offers paid training that covers interviewing techniques and procedures, customer sensitivity awareness and company policies. Employees must pass training to be considered an At Home Interviewer.

Wage:
Starting wage is $7.25-$8.00/hour. There are opportunities to earn additional increases based on your performance in the first 60 days.

Schedules:
Available shifts, Monday - Friday from 2:00 PM - 8:00 PM & Saturday 9:00-5:00 or 8:00-4:00 and Sunday, 9:00 AM - 5:00 PM. Due to high east coast telephone numbers the best schedule is 2-7. Latest start time during the week is 4pm. Schedules are submitted weekly and can be changed from week to week based on personal obligations.
20 hrs per week is required including one weekend day on Saturday or Sunday. No exceptions, sorry.

Perks & Incentives:
1. Direct Deposit of Weekly pay checks on Fridays
2. Paid time off based on hours worked
3. Employee referral program - gift cards
4. Project and individual incentive programs

Interested applicants can request more information and an Application by emailing:Angelique.Rodriguez@maritz.com

__________________

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Now Hiring! Full Time Benefits No Sales Great Hourly Rate!

This post has been so popular due to the hiring spree going on at Sedgwick in their work from home opportunities, that I decided to update and re-post this job listing.

Sedgwick Claims Management Services Inc. manages claims for major employers.  They currently have a few jobs that they hire home workers for.  The job opening that most of my work at home friends apply for is the Service Center Assistant.  As far as I know, this position entails taking claims information from the companies that Sedgwick contracts with.  It is not a customer service or sales position.  From what current representatives say, the absence of sales or customer service makes the job less stressful and more enjoyable. I believe it! 

Update:  I was called for an interview and actually hired, but then I was hired for my current full time job that I work outside the home so I had to decline the position with Sedgwick.  I did apply several times before I was contacted.  I also heard through the grapevine that Sedgwick has been taking many more clients and will be hiring more workers. 

Now is the time to Apply! Click Here! And, Yes, I really like Purple Font!  ;)
Application instructions are at the bottom of this blog post.

Please read on for more info on this great work from home job with benefits!

This is still true:

From what I understand, many applicants apply a few times and either receive a rejection letter or receive a call for an interview.  Sometimes applicants wait several weeks to several months before receiving a call.  Also, applicants with previous medical and/or claims experience are favored over those without this relevant experience.

Sedgwick offers full time employees a full benefits package. Not many work at home companies offer benefits let alone a full benefits package! I hear that the medical coverage is very good.  I don't work for them, so I don't know the specifics, but nowadays "very good medical" is hard to find! 

Employees in the Service Center Associate position say that hours range from daytime to evening and always include on or both weekend days.  You can find more information on the job listing below.

Here's a copy of the job listing:

Service Center Assistant CLAIM YOUR FUTURE AS A GREAT PERFORMER! Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future." PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Supports the total performance management and Contact Center Quality initiatives. QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience One (1) year of clerical or customer service experience required. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental:  Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical:  Computer keyboarding, travel as required Auditory/Visual:  Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.   Management retains the discretion to add or to change the duties of the position at any time. Sedgwick CMS is an Equal Opportunity Employer and a Drug-Free Workplace Additional Information: SHIFT: Start time between 12:00 pm and 1:00 pm CST (start time is assigned by-weekly and is subject to change based on company need). Required for candidate to be available to work 4 weekdays and 1 weekend day per week. TRAINING: 2 week remote and/or on location training (determined by company). Training will take place in between the hours of 9:00 am and 6:00 pm CST - Monday thru Friday (subject to change). NOTE: These positions will be Work-At-Home Opportunities for qualified candidates. Sedgwick CMS to provide payment for internet connectivity and dedicated phone line. Service Center Assistant to be responsible for maintaining reliable connectivity at their home. Must have dedicated work space for quiet work at home environment.

Click link below to apply: (please read directions below link to get to job listing on Sedwick's website)

Sedgwick CMS - Service Center Assistant - Work From Home 

The above link goes to the search function on the company's website.  Here's how to find the job listing: After you click the above link and get the Sedgwick's Career page with search function: enter "home" in the keywords section, click "search", then click on the job opening called "Service Center Assistant - Work at Home - Afternoon, Evening Weekends Required" to get to the job listing and application page.  Above the job listing click "Apply Now" to apply. 

I tried to link straight to the job listing but it keeps defaulting to the search function.

Good luck to all applicants!  Please let me know if they call you!

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Non Phone Home Test Scorer Bachelor's Degree Required

I just found this lead after I published my post about non phone jobs.  This is a great position for someone who is out of work, or just as a second job.

Pearson is currently hiring at home Professional Test Scorers.  Position may be on a temporary basis.

You must have a Bachelor's Degree.  Pay is $12.00 per hour.

Be prepared to take an exam when applying.

Pearson Application For Employment

Best of luck!

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Non-Phone Work At Home Jobs To Fill the Gap

In this economy, many people who have full time jobs are looking to supplement their income with another part time job or freelance gig.  Recently I have heard friends and co workers mention the need for a second job to help make ends meet.

In this post I will highlight a few companies that offer flexible part time and/or freelance work that will help provide some extra income that you need.

Now, I'm just going to post the application links.  If you would like more information, please check my blog archives.  I'm home on bereavement time from my full time job and have a lot to take care of personally.  I will try to jump back on to answer questions and post more jobs as I have seen more phone job openings lately.

Best of luck.  I love the comments.  Please comment if you have any questions, rants or raves!

These are all Non-Phone jobs:

Internet Assessment Jobs:
Lionbridge -  Lionbridge Internet Assessors Program
Leapforce  -  Leapforce At Home independent agent
Butler Hill  -  Appen Butler Hill freelance work

Freelance websites:
ODesk -  ODesk Sign Up 
Elance  -  Elance Sign Up
Fiverr  - Fiverr Sign up
Amazon Mechanical Turk - Mturk Sign Up
The Pincushion  - Needler Sign Up/Application

Writing
Demand Studios - Writers, Filmmakers, Copy Editors, Bloggers, Experts

Transcription
Quicktate - Typists Application

Now these should help you get the ball rolling.  There are more companies in the Writing and Transcription fields.  Again, please refer to the archives on my blog to research them further.

I will be back to check comments.  Best of luck!  Please "Like" my page on Facebook and share with friends!

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